Business Process Review

As your business grows, workflow and processes gets more complex, cutting across more departments and operating systems.

Our team is capable of cutting through the complexity, by studying in great details the work processes and understand how current workflows are interacting with the systems. Thereafter, we will recommend ways to optimise current workflows, be it through a re-design of standard operating procedures (SOPs) or sharing of industry best practices. The ultimate goal is to create value through elimination of wastages, enhance efficiency and increase productivity.

Some examples of work done:

  • Retail : Designed and recommended cash float SOP for a major F&B retail chain operator, with 15 retail outlets, enabling daily cash reconciliation.

  • Industrial : Evaluated the design and effectiveness of SOPs across 3 key business processes; Procure-to-Pay (P2P), Order-to-Cash (O2C) and Record-to-Report (R2R). As part of the review, highlighted the importance of segregation of duties and best practices around the design of delegation of authority (DOA).

  • Wholesale trade : Review and implemented customer onboarding process and credit control checks for a major F&B wholesaler. This resulted in a better working capital position and a 203% improvement on the success rate of bad debt collection.